What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

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  • On long-distance coach tickets purchased at Pesatura ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the buono office.

How do Volte register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private sezione) To see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. To do this, go puro the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail miami dice casino address). Your password will be anche-mailed sicuro you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte primo posto up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
  • Excretion public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren biglietto machines and cedola offices.
  • Automatic sommita-up machines at the bus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic sommita-up machines at Artere of Liberty 20, Donostia (on the angolo of Txurruka street).
  • On-line, cammino the private dipartimento of the website, providing you are per registered user.

How much credit can I load onto my card?

You can culmine up from �5 esatto a maximum of �300, per multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line top-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and top-ups made after h take an accessorio day sicuro become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesa cedola offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.